Due to the craftsmanship of all TDS garments, our policy lasts 3 days. We must be notified within 3 days of receiving your item, if you wish to return. If 3 days have gone by since receiving purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you have purchased an item made to order, including personalisation / customisation, we are unable to refund / exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you wish to exchange an item, please do notify us within 3 days of receiving.
We have a selection of gift vouchers available, please contact us for more information if you would like a digital voucher or printed voucher.
To return your product, please ship FIRST CLASS & SIGNED to: Carlton House9, 19 The Highway, Hawarden, FLN, CH5 3DG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.